Return & Exchange Policy
At Angel Teresa, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help!
Return Policy
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Return Window: You can return most products within 7 days of delivery.
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Condition: Items must be unused, in original packaging, and in resalable condition.
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Non-Returnable Items: Perishable goods (like pet food, treats), grooming products, and customized items are non-returnable for hygiene and safety reasons.
Exchange Policy
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We offer free exchanges for defective, damaged, or wrongly delivered products.
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To be eligible for an exchange, please share photos of the issue within 48 hours of receiving the product.
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Exchange is subject to availability. If the item is out of stock, we’ll offer a replacement or full refund.
How to Initiate a Return or Exchange
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Email us at info@angel-teresa.com with your order number, product details, and reason for return or exchange.
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Our team will get back to you within 24–48 hours to guide you through the process.
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In case of return pickup, please ensure the item is securely packed.
Refunds
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Once we receive the returned item and verify its condition, your refund will be processed within 5–7 business days.
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Refunds will be issued to the original payment method or as store credit, as per your preference.